Engagement rings purchased with a center stone from Knox Jewelers have a life time warranty against the loss or breakage of any small trim diamond. Additionally, all above qualified rings have a free lifetime cleaning, polishing, and rhodium plating warranty for the life of the ring for the original owner (white gold items will be rhodium plated free of charge twice per year)
If for any reason you would like to return your diamond, we have a 30 day money-back guarantee on any individual diamond weighing .33 carat and larger.
This includes Diamonds from Engagement Rings, Diamond Pendants, and Diamond Earrings.
It is that simple ... We stand behind what we sell and want you to be happy with your purchase.
We have an ever growing selection of unique engagement rings and one of a kind wedding bands. We design and manufacture all of the rings and other jewelry items you'll see on this site and in our store. You won't see our unique settings anywhere else.
Our jewelry making techniques combine cutting-edge technologies with the skills of our master level artisans. The end result is a level of design and quality that we feel is in the upper echelon of jewelry.
Because we make every jewelry item that we sell, we are uniquely qualified to perform any necessary sizing or maintenance down the road, unlike most of our competitors that have to send a ring away for a few weeks to the east or west coast for repairs, we are often able to perform these services on the spot or same day
Virtually all of our diamonds come with the prestigious GIA Diamond Grading Report. These documents provide and describe important identifying characteristics of your diamond. This ensures that your diamond is strictly and accurately graded by the premier gemological lab in the world.
GIA is the preeminent lab in accuracy and stringency in grading diamonds. Rest assured about your diamond purchase, buy a GIA graded diamond from Knox Jewelers.
Because we are a family owned and operated store, you will always be dealing with someone who has a vested interest in your jewelry shopping experience being a positive one. We want you as a lifelong customer and we will take the time to help you find exactly what you want with zero pressure.
Contrast this with the uncomfortable experience of dealing with a jewelry sales clerk who may of been selling shoes last week. Imagine (or recall) being subjected to a 'canned-formula type' sales pitch from a salesperson paid on commission that doesn't care what you buy as long as you buy something and buy something today!
You will never have that feeling at our store. Our salespeople are not paid on commission.
We want you as a customer for life. We understand our success is predicated not only on your satisfaction with your initial purchase, but also on the level of customer service you receive after the sale.